Shipping policy

All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

In-store pickup

You can skip the shipping fees with free local pickup at 320 Don Park Rd, Unit 20 , Markham, ON L3R 1J4. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 4 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 10:00am to 4:00pm on Weekdays. Please have your order confirmation email with you when you come.

International Shipping

We offer shipping to USA. We will send you the cost of the shipping and available options to choose from.

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. PACKOPRINT INC. is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at info@packoprint.ca with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not deliver to P.O. boxes or APO/FPO addresses.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

No refunds or exchanges for custom printed orders, since we custom print this products to your specifications. Please contact us if you see any problem with final product. Orders cannot be changed or canceled once they have been printed.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@packoprint.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@packoprint.ca or Call 416-848-7775